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Information

Frequently Asked Question

FAQ

What is the Cancellation / No Show policies?

You will receive a full refund as long as you cancel the booking 48 hours before pick-up in most cases.

If you cancel less 48 hours in advance, one day full rental will be charged.

If you cancel AFTER your rental is due to start, you will receive no refund. If you do not pick up the car (usually called a ‘no-show’), you will receive no refund.

Paradise Car Rental calls it a ‘no-show’ when you do not pick the car up, for example, you do not arrive at the arranged date and time, you do not have the right documents, or you’re not eligible for the rental, or the main driver does not have a credit card with enough credit for the deposit.

What is an insurance excess?

The excess is the amount you’re liable for if you make a claim like the car is damaged (when it’s covered under Collision Damage Waiver) or stolen (when it’s covered under Theft Protection).This means that the Paradise Car Rental will not charge you the whole cost if the car gets damaged or stolen while you have it.

So, if your excess is RM3000 it means the maximum amount you will pay to Paradise Car Rental in case of an accident or vehicle is stolen.

If you want to reduce the excess, you can pay to upgrade your coverage when you pick up your car at Paradise Car Rental counter. You can find the details of the excess amounts for your booking in the terms and conditions and on your rental voucher.

What are the age requirements for hiring a car?

Paradise Car Rental has its own age requirements, but most will rent to people aged between 25 to 65 years old. If you’re aged between 21 to 25 years old, you are likely to have to pay a young driver fee.

For more specific information, please refer to Terms and Conditions of every car during the booking process.

What you'll need to bring to collect the car?

When you pick up your car, you’ll need:

1. Driver’s License: Generally, the license needs to be held for at least 1 year (often 2 years) with no major endorsements. Any additional drivers also need to present their Full Driver’s License.

If your driver’s license is not in English (i.e. if it is in Arabic, Greek, Russian or Chinese), you also need to bring an International Driving Permit along with your original license. For more information, please refer to Terms and Conditions at the time of booking.

2. Credit Card: A valid credit card in the name of the Main Driver and with sufficient funds must be presented at the rental desk in order to pre-authorise/charge the deposit.

3. Forms of ID: A valid photo ID (Passport or National ID)

4. Printed Voucher: A printed version of your voucher must be presented when you pick up your car. Failure to present it may incur an additional charge.

IMPORTANT NOTE:
You’ll pay for any additional drivers and extra equipment when you arrive to pick up the car – so it’s worth bearing those costs in mind when thinking about your credit card. In the event that you fail to present a valid credit card, there is a lack of sufficient funds available on the credit card or the credit card is not in the main driver’s name, the car rental agent may refuse to release the vehicle. In these instances, no funds paid will be reimbursed.

What payment methods are accepted?

You can book your car with us using most credit cards and a few debit cards. You will be informed about the payment methods that are accepted while you’re booking.

It is strongly encouraged to fulfil the payment with a credit card in the name of the lead driver. If your reservation is paid by someone other than the lead driver, you may need to supplement evidentiary material when the booking is reviewed for some security reasons. However, you don’t have to use the same card to book your rental car on our website and pay the deposit at the counter desk.

Will I have to leave a deposit when I pick my car up?

Yes. At the pick-up, the counter staff will need you to leave a deposit in case the car is damaged or stolen during your rental. The deposit amount will be temporarily blocked on / taken from the main driver’s credit card and held for the duration of the rental. As long as you bring the car back undamaged at the end of the rental, the money will be unblocked/returned within 30-45 days.