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The types of personal information we collect and hold will vary depending on your dealings with Paradise Cars and the products, services and benefits we (or our agents, contractors and third parties) provide to you, or a request or inquiry you make in relation to such products, benefits and services.
This information may include any or all of the following:
name, address(es), telephone number(s) and other contact details;
date of birth and age;
credit card details;
vehicle details including registration, model and colour driver’s license number and/or passport number and, upon our request, a copy of your driver’s license or passport;
transaction details relating to your use of our products, services or other benefits;
your social media preferences; and any preferences you tell us about or any other information that you provide.
We may collect and hold sensitive information, such as the fact that you are disabled, to allow us to provide our services more effectively to you but only if you provide express consent at the time it is provided.
Generally, we collect, hold and use personal information about our customers to provide them with a range of products, services and benefits. This includes, collecting and using your personal information to complete your rental booking; to provide you services in connection with your rental.
We also collect personal information to assist in identifying ways in which we can serve you better, such as providing our products and services to you more effectively. We also collect and use your personal information to assist our internal administration and operations including accounting, risk management, record keeping, archiving, systems development and testing, and staff training.
Some of the information we collect is for the purpose of improving our interaction with customers, suppliers, business partners and contractors and their involvement with Paradise Cars. We collect personal information about third parties, including family members, for purposes in relation to your and their dealings (either directly or indirectly) with Paradise Cars.
Generally, we collect personal information directly from you, such as when you make a reservation or request a product or service, in the course of providing you with that product or service, or when you have other dealings with us. For example, we may collect your personal information from our rental locations or through our in-vehicle technology.
We may collect and update that information over the phone, over the Internet, in person (when you visit us at a Paradise Cars office), when you write to us or if you participate in our marketing campaigns. We may also collect personal information through third parties such as: our related companies affiliated interstate motorists’ clubs; our business partners who provide customer or loyalty benefits; our service providers; Storage and protection of personal information
We store personal information in a combination of secure computer storage facilities and paper-based files and other records. In so doing, we have taken numerous steps to protect your personal information from misuse, interference and loss, and unauthorized access, modification or disclosure.
Additionally we take reasonable steps to destroy or permanently de-identify personal information when we no longer need it. We impose strict requirements of security and confidentiality on all third parties as to how they store, handle and deal with your personal information.